Sheraton Heathrow Hotel, West Drayton
Colnbrook Bypass, West Drayton, UB7 0HJ
This 4-star hotel gives you high standard accommodation with easy access to London Heathrow Airport including the new Terminal 5, all just a short journey from ...
£
Rooms from $112* per night
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8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Michael (Mature couple)
from Te puke , NZ on June 13, 2008
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Frankie (Young couple)
from Derry , GB on June 12, 2008
"A good value for money Hotel" (97945959)
Very clean
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John (Mature couple)
from Moody , US on May 20, 2008
Club room access
Extreamly expensive local phone calls. No airconditioning.
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John (Mature couple)
from Holsworthy , GB on June 11, 2008
"Comfortable" (97371669)
Convenient for Heathrow airport and we wish to book for another nights stay on Tuesday 5th August but are hesitant for the reason below.
When we booked out of the hotel we were very annoyed that an error had been made with the charging of £199 for the one night and not £71 as pre-booked on the internet - how did this happen???? an adjustment had to be made and we are waiting to see what was taken from our credit card at time of booking.
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Anonymous (Solo leisure traveller)
on August 10, 2008
Glasses were dirty,lack of hot choc (was there the last time I stayed)
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Rachel (Solo business traveller)
from Birmingham , GB on August 6, 2008
The hotel was clean and comfortable. The rooms where nice and the bed was ridiculously comfortable. The conference centre was good and had everything that we required.
The front desk staff upon check in where a little bit cold and seemed reticent to help or raise a smile. All other staff where very pleasant and helpful.
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Jean (Group of adult friends)
from St lawrence, jersey , GB on April 19, 2008
"I booked this hotel online about 6 or so months before our stay. We were travelling as a group of 10 adults and needed an overnight stay. When we arrived at the hotel, it took over an hour to check in, because they seemed to have no rooms for us!!! although we had the documentation to proove they should have, so they had to work hard to fit us all into the rooms we had booked - so very disappointed in this as we were all tired as it was midnight, and we were in transit so did not need to be waiting around for an hour whilst they sorted the mess out. On saying this, we liked the rooms and the hotel, but I believe they had overbooked their hotel, and my booking was completely overlooked." (97781297)
The Beds!! absolutely wonderful and the Pillows too!
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Katherine (Family with older children)
from Berlin, maryland , US on March 22, 2008
"The food was quite good. The mixed drinks are a little weak for the price." (97142185)
The bed was very comfortable and the bedding was crisp and fresh.
It was very misleading to say that the use of the computer to print out boarding passes was complimentary. Complimentary to me means FREE not $10.00 and we made a mistake while printing it out so the whole experience ended up costing us $20.00. I am more accustomed to this being free in hotels.
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Adam (Solo business traveller)
from Newport , GB on August 3, 2008
"Satisfactory." (107133865)
Room service meal was good. Bar service was good.
Arrogance at check by receptionist. Gratuities paid on bills go to hotel and not to serving staff.
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Audrey (Family with young children)
from Auckland , NZ on June 7, 2007
"We were happy with every aspect of our stay. However the cost of eating there was too much for a family, especially breakfast. I found the online booking great with the exception of the 'status' of the child and needed to ring the help line to get clarification." (99488442)
Clean, tidy, efficient, friendly and we didn't hear a single plane!
The only negative was if anything was even moved in the mini bar, it's cost was then added to the bill
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Mike (Mature couple)
from Edinburgh , GB on July 22, 2008
The member of staff serving lunch snacks in the coffee area opposite reception was excellent.
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Anonymous (Mature couple)
on March 26, 2008
view on the garden - singing of birds
room too small - noisy heating system
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Anonymous (Mature couple)
on July 9, 2008
"Comfortable and quiet, (except when the aircraft were using a nearby runway). " (97975733)
Excellent Continental breakfast. We also appreciated having coffee and tea making supplies in the room. The beds were very comfortable. The window opened, too. We like a little fresh air.
The refrigerator was stocked with drinks (alcoholic and pops and juice)that were quite high priced. If we took anyting out, it would be added to our bill. It would have been nice if the refrigerator had a section we could have put in our own stuff we wanted to keep cool e.g. chocolate or milk.
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Anonymous (Mature couple)
on July 3, 2008
"Good" (97705111)
Good location. nice cooffee shop and lounge facilities
Mini bar problems Charges appear fro use not correct.Told opening mini bar activates acharge. how can one open the mini bar to see whats on offer or to use the fridge. Seems any use of the min bar should be substantiated by a sign slip.
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Anonymous (Mature couple)
on July 2, 2008
"Very adequate" (97526310)
Pleasant Staff
Needs some refurbishing
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Catherine (Mature couple)
from Aberdeen , GB on June 30, 2008
Very convenient & reasonable standard hotel for price
Salt and pepper in wrong pots!
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Anonymous (Solo business traveller)
on June 18, 2008
"Pleasant" (97531161)
The room is comfortable and very good value for money. It's location is excellent particularly for me on this trip as I was transiting through to Paris the next day.
The major area of disappointment was the toilet. I took a bath and from the bath I could see below the rim of the toilet which was filthy and had obviously ha not been cleaned properly for some time!
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Anonymous (Mature couple)
on April 17, 2007
"Location was good in relation to Heathrow Airport." (99474972)
Quiet and well appointed. Clean,with good quality linen. Sensible selection of food etc.
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Anonymous (Family with older children)
on June 4, 2008
"really enjoyed it" (97595234)
excellent service
a bit expensive for meals
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Martin (Mature couple)
from Bath , GB on March 30, 2008
"The booking process was straight forward, the rooms were of a high standard and the hotel was bright and well appointed, the only negative point was the bar did not open until 17:00 hrs" (97728644)
Clean up to date decor and facilities in the room, and polite staff
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Fatma (Solo business traveller)
from Cairo , GB on December 1, 2007
the room was very nicely and warmly decorated
Television oes not offer much in terms of movies
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Lee (Solo business traveller)
from Gisborne , AU on July 31, 2007
"I found the hotal overall to be very good the rooms were clean and well maintained." (97816232)
The hotel was clean and comfortable
Their was a smell of stail Cigerettes in some areas
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Sandra (Family with older children)
from Reno, nevada , US on June 30, 2007
"Very nice upscale facility; proximity to the airport excellent; and very customer service oriented." (99952238)
The room was nice and big; nice clean bathroom; and the pillows were heaven. The nicest room we stayed in on our trip.
some of the wallpaper, especially in the bathrooms needed updating.
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Anonymous (Solo business traveller)
on June 1, 2007
confortable, clean
the wireless internet did not work
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Durairaj (Mature couple)
from Leicester , GB on April 24, 2007
"will come back again" (99698560)
comfortable
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Anonymous (Young couple)
on March 30, 2007
very nicely kept.
car park meter, would not return our change, however the staff were very helpful.
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The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Value for money it was excellent. Stayed 3 weeks in UK and your hotel was great value. We only spent sleeping hours there as we had full days and evenings so it suited our purpose and budget." (97920321)
web site advised of free bus to heathrow terminal which we used each day for underground to London. Shuttle by hotels too expensive. Appreciated the info
Got a faulty thermostat at 50 yrs old and would have liked to be able to turn the roon down to lower temp. Bed also had some degree of roll together. You were too expensive on the food available at hotel
2 of 2 people found this review helpful: